How to Contact Cash App Customer Service

From security to facilities – Square has made available a reliable payment app called Cash App. If you live in the USA, it's a must-use app that will smooth your financial journey and safeguard your money. For any doubt about cash app security, consider choosing cash app customer service, which is a dedicated support service for cash app users.

Cash app help includes various options that one can choose from depending on the situation. The list is given below:

  • Phone help
  • Chat help
  • Social media accounts
  • Mailing

If you encounter errors in new accounts, point-of-sale transactions, or any other issue, this page will provide helpful information.

How To Contact The Cash App To Resolve Errors Related To Your Account

You can also connect with Cash Support via the app itself. This is a very straightforward and effective way of getting support.

  • Access the Cash App on your phone.
  • Once there, hit the 'Profile' icon. It is on the top left portion of the screen.
  • Now, select the 'Cash Support' option. It is present near the lower part of your screen.
  • Go a bit below to find the 'Cash Support' menu.
  • Choose the 'Something else' option.
  • The Cash Support menu will have various topics that can answer your concerns.
  • If you don't find your answer, tap 'Something else.' It is present on the lower area of the screen.
  • Now, you will see a more comprehensive list of queries.
  • You can find your answer there.
  • But if you still don't need support, go to the screen's bottom area.
  • Here, find the 'Contact Support' option.
  • Choose this option to get contacted by the customer service support rep within 24 hours.
  • They will contact you via your specific email or phone.

POINT TO NOTE – If you use the 'Contact Support' option, the support person will contact you through email or phone. So, ensure you enter the correct phone number or email address.

Precautions To Take While Contacting Cash App Support:

Now you know how to contact Cash App support by phone. But while talking to a representative, you must remember certain things. These include the following:

  • Do not reveal your password, PIN, or social security number to the support person.
  • You must also not disclose your debit card number.
  • If the Cash App representative asks for your PIN, social security number or password, immediately end the call.

How Much Time Does The Cash App Take To Investigate The Account Errors

The Cash App takes ten business days to respond to your complaint in writing. The support staff determines if the problem occurred within ten days of getting your query.

However, sometimes this period can exceed 45 days. If this happens and you have a registered account with the Cash App, it will be credited within ten days for the amount that is lost in error. But your account won't be credited if they don't get your complaint in writing within ten days.

For point-of-sale transactions and new accounts, Cash App will take around three months or 90 days to look into your complaint. If you have a new account, the service can take up to 20 days to credit your account with the requisite money.

Steps to Contact the Cash App Customer Service Through the Website

Another way to get Cash App support is through their website. You need to go to in your browser to get answers to various common queries. This page has many popular topics, including the following:

  • Receiving a payment
  • Sending a payment
  • Adding cash
  • Cash out
  • Cash Card
  • Account settings
  • Cash Boost
  • Bitcoin
  • Direct deposit
  • Investing
  • Tax reporting for Cash App
  • Authorized users below 18 years of age.

Below 'Popular Topics' is a section of frequently asked questions. This section has answers to problems like:

  • Accessing an old Cash App account
  • Missing payments
  • Cash App payment cancelled
  • Phishing scams
  • Finding where the Cash Out option is
  • Cancelling a Cash App payment
  • Stolen or lost Cash Card
  • Security of your Cash App account

So, even before you ask how do I contact Cash App Customer Service, use the website's Help page to check whether you can find a simple resolution to your issue. If nothing works or you don't find the answers to different topics useful, scroll down to the end and hit the 'Contact Support' button.

Contact Customer Service on Social Media and by Mail

You can connect with the support representatives of the Cash App through their social media channels. Fortunately, this digital payment service is available on almost every major social media channel. So you will have no problems connecting with the support staff.

Here are the usernames to find the service on various platforms.

  • Search @CashApp to find it on Instagram.
  • On Twitter, you will find it by the handle @CashSupport
  • Use @CashApp on TikTok to connect with the customer support staff.
  • If you are on Twitch, find Cash App by inputting
  • On Reddit, the Cash App has the username u/CashAppAndi.
  • If you use Facebook, input SquareCash to find the service.

You can also connect effectively with Cash App support through mail. Write your concern as clearly as possible in a letter. After that, mail it to the app's office. Use the following address.

1955 Broadway, Suite Oakland, CA 94612

The Cash App tells you to visit if you want information about prepaid accounts. On the other hand, it advises you to dial the number of the consumer financial protection bureau if you have problems with your prepaid account. You can call 1-850-331-1331. Alternatively, visit

Will Cash Support Ask for Personal or Account Details?

No support team staff at the Cash App will ask you for your PIN, card number, social security number, and sign-in code. Besides that, you will never receive a call from someone asking you to perform a test transaction over the call.

No support staff will ask you to reveal these details through social media or any other channel. If anyone asks you to do so, they are not speaking from the real Cash Support team. Rather, they are scammers. Also, if you have turned on push notifications, you will receive them straight from the app.

It is strictly advisable not to use any other medium for contacting Cash Support except their official number or in-app chat support. If you prefer troubleshooting the issues, go to Use only the official support channels.

Frequently Asked Questions

Why is my Cash App payment pending?

If your Cash App payment is pending, it can be because of a poor internet, server problem, or a security problem with your account. So, check for a stable network connection. Ensure that your account is safe and see whether your transfer limit has not been exceeded.

How do I talk to a cash app representative within 24 hours?

You can converse with a Cash App representative within 24 hours, all five days of the week, between 9 AM and 7 PM EST. Otherwise, use the chat support on the app or find a solution to your problem on the help page of the Cash App website.

Does Cash App have a live person?

Dial 1-800-969-1940 to talk to a live person at Cash App. This number is available only five days a week. In these five days, you can talk to a live person and resolve your problem between 9 AM and 5 PM EST.

Will Cash App refund me if I get scammed?

Don't be fully sure if the Cash App will refund your account if you are scammed. Usually, it can do nothing to refund your amount from the scam. But if you file a chargeback, the app will investigate it. If your claim is valid, you will get a refund.

Can I dispute a Cash App payment?

Yes, you can dispute payment for this service. This is possible if the merchant charges you an incorrect amount or if the transaction is a duplicate. You can easily dispute all fraudulent transactions. Tap the 'Activity' tab and choose the transaction in question. Now, choose 'Help & Cash App Support' and tap to dispute your transaction.

What happens in a Cash App scam?

In a Cash App scam, you will get a message from a scammer saying they have deposited money into your account. They will then ask you to send them a part of that money. But if you send them that money, you will never be able to get it back.