How to Contact Facebook Customer Service

Facebook, the prominent social media platform, has more than a whopping 2 billion active users. However, while using it, you may encounter problems with various aspects of your account. The main question on the minds of users facing problems is how to contact Facebook customer service.

There is no official Facebook phone number for customer service. But you can gain extensive support using its Help Center. You can also use a specific support email among the many emails on the platform to get assistance. But you can use the Facebook support number that the Instagram support lists. As the company also owns Instagram, it will give you assistance related to your Facebook account issues.

This page will explain numerous ways to get Facebook customer service.

Why You Might Need Facebook Support?

Facebook is a hugely popular site with a seamless user interface. Still, people encounter numerous problems for which they seek Facebook help. You can get in touch with the support rep at Facebook for any of the concerns mentioned below.

Issues logging into Facebook – Users often find the login page turning white and loading even after hitting the Login button
Hacked FB account – Instances of compromised FB accounts are not uncommon.
FB news feeds not working – You may find that your Facebook feed isn’t updating with new content from your friends and the pages you like.
Facebook Chat not working – Sometimes, Facebook chat may take hours to load.
Video not working on Facebook – Users often experience problems in playing videos on Facebook frequently.
Deleting or deactivating the account.
You cannot use Facebook message tags because you are banned.
Your ads on Facebook are not getting delivered or have been rejected.
Facebook has disabled your page without any notice.
You cannot verify your business account on Facebook.

How to Contact Facebook Support

An effective way to contact Facebook support is through their Help Center. It answers tons of user queries about pretty much everything. From account settings to marketplace, login, and password to privacy, you will find answers to every aspect of FB.

Go to Facebook.com/help to access the Help Center.
Here, you can see the search box where you can search for any help article.
Below that, there is a popular topics section. Here, there are several sections related to the following:

Account settings
Login and password
Privacy and security
Marketplace
Groups
Pages

Clicking on any one above will lead to popular articles related to the topic. Click on any according to your concern.
If you are using Facebook for business purposes, there is a section called ‘Visit Business Help Center.’
Tap it to access the Meta Business Help Center.
Besides these Facebook help options, there are more ways to get support on the left side.
You can find a dropdown menu providing help with using Facebook, managing your account, privacy, safety and security, and policies and reporting.

What Is Facebook Customer Service Number

Are you wondering how to contact Facebook customer service directly? You can dial the direct support line for Instagram to get help. The phone number is +1-850 318-9493. However, you will not be greeted immediately by a live person on Facebook. There will be many automated rounds, and only then will a live agent be accessible to you.

We have provided Instagram support numbers because both companies are owned by Meta Platforms, Inc.

How Do I Chat with Meta Support?

Facebook live chat lets business owners of the platform avail themselves of live assistance with their problems. This is especially good for advertisers who want to get assistance from ad specialists. So, if you are wondering how do I chat with Facebook support in 2023, follow these pointers.

Navigate to the official Meta page, which is facebook.com/business.
Here, click the ‘Get Help’ button.
Now, you can chat and also share your screen with an experienced ad specialist.
This option to live chat on the desktop is yet to go live in the US, UK, and Ireland.

Note that if you are not a business owner but a regular user, there is no live chat support option for you.

Does Facebook Have a Support Email?

Facebook does have an email for general support as well as other aspects. However, you cannot expect a very speedy response through an email. Here are the different email addresses of Facebook for different inquiries.

Email your concern to support@fb.com for common customer service complaints.
If you have a query related to law enforcement, use records@fb.com email address.
In case of complaints related to spam, write to abuse@fb.com.
If you want to appeal regarding blocked content, write an email to appeals@fb.com.
If you want to know anything about the data that Facebook gathers, write to datarequests@fb.com.
For press inquiries, email press@fb.com.

Contacting Facebook Support from the Website Using Forms

To make the process of resolving issues and inquiries quickly, Facebook has created many contact forms. You can log into your FB account and access the Help Center to find these forms. The major Facebook contact forms are as follows:

If your account was disabled mistakenly, use the ‘My personal account was disabled’ form.
Log into your account if you have problems with accessibility and fill out the form to submit feedback for Facebook accessibility.
Another form is the ‘Child Data Request’ form. If you are a parent, use this form if you want to know something about the account of your children who are under 13 years old.
Use the ‘Privacy Violation – Photo Removal Request’ form if you think your privacy rights have been breached.
To complain about problems with ads or promoted content, log into Facebook and fill out the payment support form.
Use the ‘Copyright Report’ form if any Facebook content violates your copyright.
Go to ‘Report a page unavailable error’ if you see this error while surfing Facebook.

Contacting Facebook Support for Assistance Through the FB Community

Facebook Community is another place where you can get effective support. This is a place where numerous Facebook users and experts provide useful guidance to fix various problems. You can use the community to connect with people who face similar problems as you.

They can tell you what worked for them, and you can employ the same measures. Although you may not receive direct assistance through FB Community, it is still worth a try.

Best Practices When Contacting Facebook Support

You can make the process of getting support from Facebook much better by adhering to a few best practices. Follow these tips to make way for an effective experience.

Explain your problems clearly: Facebook customer service cannot help you if you are unclear about the issue. So, to get effective assistance, provide a clear description of the problem you are facing. It will help the support rep to give you the needed assistance.
Include relevant documents to help the support rep gain a better understanding. Don’t be afraid of adding screenshots or videos about your problem. These things will help the customer support rep learn more about your problem. The better they understand it, the more effective assistance you will get.
Be patient: Facebook has a huge user base. Naturally, they receive a large number of requests from users. So, you must be patient after sending them your support request. It will take some time for them to get back to you with an appropriate solution.

How Do I Contact Facebook About a Disabled Account?

Facebook generally disables accounts of those users who have violated their policies. If your account has been disabled, but you are sure that you did not breach their terms of use, you can reactivate your account.

Head to the official Facebook website.
Sign in with the requisite credentials.
If you see a message displaying ‘Your account has been disabled,’ send an appeal to them to recover it.
But if your account has been hacked and you cannot sign in, navigate to facebook.com/hacked.
Visit facebook.com/help/contact/260749603972907.
Here, you will find an appeal form, which you can use to request them to look into your issue.
Input the contact number and email ID linked to the disabled Facebook account.
Now, input your entire name.
The next step is to submit an ID picture. You can submit your birth certificate, driver’s license, and immigration card. Or any other identity proof.
Now, in the ‘Additional Info’ field, explain your concern about the disabled account.
Finally, tap the ‘Send’ button.
If you receive an email from Facebook to provide more information, do the needful. However, ensure that you provide the relevant information within a 30-day timeframe of receiving the email.

What Happens If Your Facebook Account Is Hacked?

Hacking an account is a prime example of personal violation. If a hacker successfully gains control over your Facebook account, they can lock you out of it or even sell it to another person.

If you detect that your Facebook account has been hacked, implement these strategies immediately.

Ensure that your account has really been hacked. Sometimes, even people you know may accidentally scroll into your account if they have your phone. In such a case, a simple password change will be enough.
Check if you can properly log in to your account. Access ‘Settings’ followed by ‘Security and Login.’ If you find a suspicious login, tap the ‘Log out of all sessions' option.
If you cannot log in, request a trusted friend to help. If you find that your account data has changed, report the issue. Go to www.facebook.com/hacked and let Facebook know that your account has been hacked.
Completely change your password. On a PC, go to ‘Settings & Privacy’ on Facebook and choose ‘Settings.’ Now, select ‘Security and login,’ find the login options and tap edit. Here, you can change your password.
Log out of every session after changing your password. To do so, go to the ‘Security and login’ screen and find the ‘Where you are logged in’ section. Now, tap ‘See all.’ Tap ‘Log out of all sessions’ at the bottom.
Check who can access your account. Go to your apps and review people who can access your account. If you don’t recognize any apps, revoke their access.
Improve the security of your login access. Facebook provides two-factor authentication. You must enable it to tighten your login access. Go to ‘Settings’ and choose ‘Security and login.’ Now tap ‘Two-factor authentication.’